How do I manage my subscription

Login to the customer portal to manage your subscription by going to your customer portal through your account or clicking the link here

How long does shipping take?

I am located in the USA. All domestic orders will take 1 - 2 weeks to arrive. International orders will take up to 2 - 4 weeks. If your order does not arrive  after 4 weeks, please send an email to moffimoo@gmail.com.

Do you provide tracked shipping?

No, currently all orders will be mailed out via snail mail.

What if my order gets lost in the mail?

If your order is lost in the mail, please email moffimoo@gmail.com. If the wrong address was provided in the original order, a small fee will be charged for the replacement so please be sure to review your address before placing an order.

I put in the wrong address.

If you accidentally input the wrong address, please send the correct address to moffimoo@gmail.com and include your name and order details.

I received the wrong items.

If you have received the wrong items, please email moffimoo@gmail.com and include pictures of the wrong items. I will send you the correct items.

My Moffimail Club membership discount is not working.

Please try logging in with your email and refreshing.

I have another question that is not listed here.

For any other questions or concerns, please contact me at moffimoo@gmail.com.